Terms & Conditions
The following Terms and Conditions apply to all transactions on Wuwood.co.uk.

Pricing & Availability
All product prices are in £ Sterling and are exclusive of delivery. We reserve the right to change any advertised price before accepting an order.
All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Authenticity
We guarantee that all advertised products are 100% genuine.

Images
Product images are for illustrative purposes and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site. The images on Wuwood.co.uk are copyright protected.

Delivery
We deliver to most territories. If we are unable to fulfil your order due to geographical location, we will provide a full refund where payment has already been made.

For larger orders, please make sure someone will be available to take delivery of your parcel.

Order Payment
Payment online can be made using those methods supported by Paypal. Payment will be completed before dispatch of your purchase. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from WuWood.

Cancellation of Orders
Orders are normally dispatched promptly. If you wish to cancel BEFORE we have sent goods, you must do so by email. If your order has not been sent, it will be cancelled. Our return email: returns@wuwood.co.uk

You may return your product at any time within 14 days in an undamaged condition from the sales receipt order date minus a 15% restocking fee. You will be responsible for the shipping cost of returning the item(s) to us. In order for us to process a return as quickly as possible, you must be the party or person that placed the original order.

Exchange: Due to the fact that our furniture all hand-made so each items looks difference. We do not accept exchange item to avoid both dispute. For product source damage and return, please fill in information in the return request form.

For product source damage:
• Full description of the damage
• Pictures of the shipping label
• Pictures of the product damage
• Item Name and Number
• Your full name

For return:
• Brief explanation of reason
• Item Name and Number
• Your full name

Contact the Returns Department: returns@wuwood.co.uk

You must contact us by email to confirm which items are being returned. You will be requested to return the goods by Royal Mail delivery (we recommend you get Proof of Posting) and will be required to pay the cost of returning the goods. Any free gifts associated with an item must be returned at the same time. Please return them to the address provided, along with a note of your details and the reason for return. Refunds will be made to the original charged account within 14 days of receipt of the returned goods.

These conditions do not affect your statutory rights.

Order Confirmation
You will be sent an e-mail confirming receipt of your order with WuWood.co.uk. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions of Sale.

Security
We take all reasonable care, in so far as it is our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from WuWood.

Data Privacy
For more information on how we protect your data, see our privacy policy page.

As a statement these Terms and Conditions do not affect your statutory rights as a consumer.

Sales on this website are governed by Scottish law and you agree to submit any dispute to the exclusive jurisdiction of the Scottish courts. All orders are subject to these Terms and Conditions and no amendments will be accepted by us.

WuWood Team

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